Refund Policy

All purchases of Premium, VIP, or any other paid tier are final. Zolb does not issue refunds for change of mind, partial use of a billing period, early cancellation, or general dissatisfaction with the Service.

The sole exception to this policy is a confirmed error or bug produced by our own system that results in you being charged incorrectly. Examples of this include, without limitation:

• Duplicate charges — a processing error, such as a webhook event being handled more than once, resulting in more than one charge for the same billing period.
• Charges after valid cancellation — being charged for a billing period after your access was already validly cancelled, where this is confirmed to be a system error rather than a change-of-mind request submitted after the fact.
• Incorrect amount charged — being charged an amount that does not match the price and any applicable discount confirmed to you before purchase, due to a defect in our pricing or discount logic.

These examples illustrate a single standard — a verified defect in our own billing system — and do not create a general refund window, a trial period, or a right to a refund for any other reason. We investigate every report in good faith; a refund under this section is issued only once we confirm the error actually occurred on our end.

To report a suspected billing error, contact admin@zolbtech.com with your account email and the date of the charge in question.

Email admin@zolbtech.com with the email address of your account and the date of the charge. We reply within 24 to 48 hours.

If you disagree with a charge or a refund decision, please contact us first at admin@zolbtech.com so we can try to resolve it. See Terms of Service, Section 14 for how disputes are handled.